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In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket. We provide archives and history of all your current and past support requests complete with responses.
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Welcome to our Support Portal. View and update your account details. Place a new order with us. View and respond to existing tickets. Get Help 860-658-9777 We accept. The Donaldson Group 88 Hopmeadow Street Simsbury, CT 06089 860.